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CIS-CSM Test Question & CIS-CSM Flexible Learning Mode - Servicenow Exam CIS-CSM Practice - Royalholidayclubbed
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You can first download Royalholidayclubbed's free exercises and answers about ServiceNow certification CIS-CSM Test Question exam as a try, then you will feel that Royalholidayclubbed give you a reassurance for passing the exam. If you choose Royalholidayclubbed to provide you with the pertinence training, you can easily pass the ServiceNow certification CIS-CSM Test Question exam. To let the client be familiar with the atmosphere of the CIS-CSM Test Question exam we provide the function to stimulate the exam and the timing function of our CIS-CSM Test Question study materials to adjust your speed to answer the questions. We provide the stimulation, the instances and the diagrams to explain the hard-to-understand contents of our CIS-CSM Test Question study materials. Royalholidayclubbed can offer a specific training program for many examinees participating in IT certification exams.
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We are willing to provide all people with the demo of our CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Test Question study tool for free. CIS-CSM Real Question exam seems just a small exam, but to get the CIS-CSM Real Question certification exam is to be reckoned in your career. Such an international certification is recognition of your IT skills.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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