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CIS-CSM Test Preparation & CIS-CSM 100 Accuracy - Servicenow Best CIS-CSM Preparation Materials - Royalholidayclubbed
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When you buy our CIS-CSM Test Preparation exam training materials, you will get a year of free updates. At any time, you can extend the the update subscription time, so that you can have a longer time to prepare for the exam. Royalholidayclubbed ServiceNow CIS-CSM Test Preparation exam questions are compiled according to the latest syllabus and the actual CIS-CSM Test Preparation certification exam. More and more candidates will be benefited from our excellent CIS-CSM Test Preparation training guide! During nearly ten years, our CIS-CSM Test Preparation exam questions have met with warm reception and quick sale in the international market. But this is still not enough.
CIS-Customer Service Management CIS-CSM You may try it!
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ServiceNow CIS-CSM Test Preparation - They can be obtained within five minutes.
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They have the same questions and answers but with different using methods. If you like to take notes randomly according to your own habits while studying, we recommend that you use the PDF format of our CIS-CSM Test Preparation study guide.
CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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