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CIS-CSM Test Practice & Servicenow CIS-CSM Certification Dump - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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The CIS-CSM Test Practice real questions are written and approved by our It experts, and tested by our senior professionals with many years' experience. The content of our CIS-CSM Test Practice pass guide covers the most of questions in the actual test and all you need to do is review our CIS-CSM Test Practice vce dumps carefully before taking the exam. Then you can pass the actual test quickly and get certification easily. The CIS-CSM Test Practice study braindumps are compiled by our frofessional experts who have been in this career fo r over ten years. Carefully written and constantly updated content of our CIS-CSM Test Practice exam questions can make you keep up with the changing direction of the exam, without aimlessly learning and wasting energy. Besides, you can rest assured to enjoy the secure shopping for ServiceNow exam dumps on our site, and your personal information will be protected by our policy.
CIS-Customer Service Management CIS-CSM It is enough to help you to easily pass the exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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