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CIS-CSM Test Practice & Exam CIS-CSM Consultant - Servicenow CIS-CSM Best Preparation Materials - Royalholidayclubbed
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Our experts have plenty of experience in meeting the requirement of our customers and try to deliver satisfied CIS-CSM Test Practice exam guides to them. Our CIS-CSM Test Practice exam prepare is definitely better choice to help you go through the test. Our company keeps pace with contemporary talent development and makes every learners fit in the needs of the society. To ensure that our products are of the highest quality, we have tapped the services of ServiceNow experts to review and evaluate our CIS-CSM Test Practice certification test materials. In fact, we continuously provide updates to every customer to ensure that our CIS-CSM Test Practice products can cope with the fast changing trends in CIS-CSM Test Practice certification programs. We will adopt and consider it into the renovation of the CIS-CSM Test Practice exam guide.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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