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CIS-CSM Test Online & Servicenow CIS-CSM Study Plan - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Microsoft DP-203 - Besides the books, internet is considered to be a treasure house of knowledge. Would you like to attend ServiceNow Microsoft AZ-400-KR certification exam? Certainly a lot of people around you attend this exam. Huawei H19-633_V2.0 - We absolutely protect the interests of consumers. Microsoft MB-920 - Whether to pass the exam successfully, it consists not in how many materials you have seen, but in if you find the right method. HRCI GPHR - The coverage of the products of Royalholidayclubbed is very broad.
Updated: May 26, 2022
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