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CIS-CSM Test Notes & Servicenow CIS-CSM Study Materials - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
I believe that after you try WGU Cloud-Deployment-and-Operations training engine, you will love them. We can make sure that the PDF version of the CheckPoint 156-536 test questions will be very convenient for all people. Cisco 300-415 - Royalholidayclubbed's experts have simplified the complex concepts and have added examples, simulations and graphs to explain whatever could be difficult for you to understand. H3C GB0-713-ENU - For a long time, our company is insisting on giving back to our customers. More about PRAXIS Business-Education-Content-Knowledge-5101 Exams Dumps: If you want to know more about our test preparations materials, you should explore the related PRAXIS Business-Education-Content-Knowledge-5101 exam Page.
Updated: May 26, 2022
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