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CIS-CSM Test Notes & Exam CIS-CSM Introduction - Servicenow CIS-CSM Flexible Learning Mode - Royalholidayclubbed
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With CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Test Notes exam guide, you can perform the same computer operations as the real exam, completely taking you into the state of the actual exam, which will help you to predict the problems that may occur during the exam, and let you familiarize yourself with the exam operation in advance and avoid rushing during exams. To those time-sensitive exam candidates, our high-efficient Latest CIS-CSM Exam Simulator Free study questions comprised of important news will be best help. To go with the changing neighborhood, we need to improve our efficiency of solving problems as well as the new contents of our Latest CIS-CSM Exam Simulator Free exam questions accordingly, so all points are highly fresh about in compliance with the syllabus of the exam.
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Because, after all, CIS-CSM Test Notes is a very important certified exam of ServiceNow. But CIS-CSM Test Notes exam is not so simple.
CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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