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CIS-CSM Test Guide & Guaranteed CIS-CSM Success - Servicenow Exam CIS-CSM Format - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Come and buy our Microsoft SC-100-KR study guide, you will be benefited from it. We are dedicated to your accomplishment, hence pledges you victory in Cisco 300-215 exam in a single attempt. More than 99% students who use our Microsoft SC-401 exam material passed the exam and successfully obtained the relating certificate. It is the best way to proceed when you are trying to find the best solution to pass the ISACA CRISC exam in the first attempt. ISC CISSP-CN - Therefore, our study materials specifically introduce a mock examination function.
Updated: May 26, 2022
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