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CIS-CSM Test Forum & Exam CIS-CSM Quizzes - Servicenow CIS-CSM Valid Test Answers - Royalholidayclubbed
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Royalholidayclubbed pdf real questions and answers can prevent you from wasting lots of time and efforts on preparing for the exam and can help you sail through you exam with ease and high efficiency. But even you fail the exam, we assure we will give you FULL REFUND. Opportunities always for those who are well prepared and we wish you not to miss the good opportunities. The most important part is that all contents were being sifted with diligent attention. No errors or mistakes will be found within our CIS-CSM Test Forum study guide. There will be one version right for you and help you quickly pass the CIS-CSM Test Forum with ease, so that you can obtain the most authoritative international recognition on your IT ability.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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