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CIS-CSM Test Format & Exam CIS-CSM Outline - Servicenow CIS-CSM Valid Test Questions - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
You will come across almost all similar questions in the real VMware 250-602 exam. So prepared to be amazed by our CompTIA DY0-001 learning guide! Google Professional-Data-Engineer - So do not hesitate and hurry to buy our study materials. By analyzing the syllabus and new trend, our Palo Alto Networks NetSec-Pro practice engine is totally in line with this exam for your reference. Microsoft AZ-204 - We must realize our own values and make progress.
Updated: May 26, 2022
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