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CIS-CSM Test Format & CIS-CSM Clear Exam - Servicenow CIS-CSM Exam Experience - Royalholidayclubbed
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There is a linkage given by our e-mail, and people can begin their study right away after they have registered in. Our CIS-CSM Test Format exam braindumps are available for downloading without any other disturbing requirements as long as you have paid successfully, which is increasingly important to an examinee as he or she has limited time for personal study. Therefore, our ServiceNow Certified Implementation Specialist - Customer Service Management Exam guide torrent is attributive to high-efficient learning. What's more, it is the best recognition for us that you obtain the CIS-CSM Test Format exam certification. Our Royalholidayclubbed team know that it is very hard to build trust relationship between the seller and customer. As long as you choose our CIS-CSM Test Format exam materials, you never have to worry about this problem.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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