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CIS-CSM Test Camp & New CIS-CSM Exam Tips & Test CIS-CSM Tips - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Juniper JN0-637 - We are confident that your future goals will begin with this successful exam. HP HPE7-A08 - If you fail in the exam, Royalholidayclubbed promises to give you FULL REFUND of your purchasing fees. Considering your practical constraint and academic requirements of the EMC D-FEN-F-00 exam preparation, you may choose the EMC D-FEN-F-00 practice materials with following traits. Royalholidayclubbed ServiceNow Google Professional-Cloud-DevOps-Engineer practice test dumps can help you pass IT certification exam in a relaxed manner. You can download and try out our Microsoft MB-920 guide questions demo before the purchase and use them immediately after you pay for them successfully.
Updated: May 26, 2022
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