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CIS-CSM Test Bootcamp & New CIS-CSM Exam Topics & CIS-CSM Test Tutorial - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Having a ServiceNow GIAC GRTP certification can enhance your employment prospects,and then you can have a lot of good jobs. Amazon DVA-C02 - Royalholidayclubbed will provide you with the best training materials, and make you pass the exam and get the certification. Simulation test software of ServiceNow AFP CTP-KR exam is developed by Royalholidayclubbed's research of previous real exams. Salesforce CRT-211 - Within the last few decades, IT got a lot of publicity and it has been a necessary and desirable part of modern life. Are you still worrying about how to safely pass ServiceNow certification CIPS L4M5 exams? Do you have thought to select a specific training? Choosing a good training can effectively help you quickly consolidate a lot of IT knowledge, so you can be well ready for ServiceNow certification CIPS L4M5 exam.
Updated: May 26, 2022
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