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CIS-CSM Test Blueprint & Most CIS-CSM Reliable Test Questions - Servicenow CIS-CSM Exam Cram Review - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM Royalholidayclubbed is a professional website.
CIS-Customer Service Management CIS-CSM Test Blueprint - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Do not be bemused about the exam. If you have any questions about the exam, Royalholidayclubbed the ServiceNow CIS-CSM Authorized Test Dumps will help you to solve them. Within a year, we provide free updates.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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