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CIS-CSM Study Test - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Practice Questions Sheet - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
Besides, the simulate test environment will help you to be familiar with the Cisco 350-701 actual test. If you are really in doubt, you can use our trial version of our Huawei H20-913_V1.0 exam questions first. Huawei H20-912_V1.0 - Our business policy is "products win by quality, service win by satisfaction". Google Professional-Cloud-DevOps-Engineer - If you are now determined to go to research, there is still a little hesitation in product selection. ISC CC - Stop hesitating.
Updated: May 26, 2022
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