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CIS-CSM Study Material - ServiceNow Certified Implementation Specialist Customer Service Management Exam Reliable Test Answers - Royalholidayclubbed
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With our test-oriented CIS-CSM Study Material test prep in hand, we guarantee that you can pass the CIS-CSM Study Material exam as easy as blowing away the dust, as long as you guarantee 20 to 30 hours practice with our CIS-CSM Study Material study materials. The reason why we are so confident lies in the sophisticated expert group and technical team we have, which do duty for our solid support. They develop the CIS-CSM Study Material exam guide targeted to real exam. Our CIS-CSM Study Material study guide has three formats which can meet your different needs: PDF, software and online. If you choose the PDF version, you can download our study material and print it for studying everywhere. If you get any questions with our CIS-CSM Study Material guide question, all helps are available upon request.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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