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CIS-CSM Study Guide - CIS-CSM Latest Test Cram Sheet File & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Make yourself more valuable in today's competitive computer industry Royalholidayclubbed's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. Royalholidayclubbed's CIS-CSM Study Guide preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. CIS-CSM Study Guide preparation material guarantee that you will get most excellent and simple method to pass your certification CIS-CSM Study Guide exams on the first attempt. Our Royalholidayclubbed can not only give you a good exam preparation, allowing you to pass ServiceNow certification CIS-CSM Study Guide exam, but also provide you with one-year free update service. Please select our Royalholidayclubbed to achieve good results in order to pass ServiceNow certification CIS-CSM Study Guide exam, and you will not regret doing so. We have curated new CIS-CSM Study Guide questions answers to help you prepare for the exam.
CIS-Customer Service Management CIS-CSM .
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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