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CIS-CSM Study Guide & Latest Exam CIS-CSM Questions Answers - Servicenow CIS-CSM Valid Exam Questions Pdf - Royalholidayclubbed
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Discount is being provided to the customer for the entire ServiceNow CIS-CSM Study Guide preparation suite. These CIS-CSM Study Guide learning materials include the CIS-CSM Study Guide preparation software & PDF files containing sample Interconnecting ServiceNow CIS-CSM Study Guide and answers along with the free 90 days updates and support services. We are facilitating the customers for the ServiceNow CIS-CSM Study Guide preparation with the advanced preparatory tools. In the past years, these experts and professors have tried their best to design the CIS-CSM Study Guide exam questions for all customers. It is very necessary for a lot of people to attach high importance to the CIS-CSM Study Guide exam. we believe that all students who have purchased CIS-CSM Study Guide practice dumps will be able to successfully pass the professional qualification exam as long as they follow the content provided by our CIS-CSM Study Guide study materials, study it on a daily basis, and conduct regular self-examination through mock exams.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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