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CIS-CSM Sheet File & CIS-CSM Reliable Exam Price - New CIS-CSM Exam Sample - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
The PDF version of our IIA IIA-CIA-Part1-CN learning materials contain demo where a part of questions selected from the entire version of our IIA IIA-CIA-Part1-CN exam quiz is contained. SAP C_WME_2506 - Royalholidayclubbed's products are developed by a lot of experienced IT specialists using their wealth of knowledge and experience to do research for IT certification exams. Our Salesforce PDI guide prep is priced reasonably with additional benefits valuable for your reference. Microsoft AI-900 - If you don't pass the exam, we will take a full refund to you. We claim that you can be ready to attend your exam after studying with our Oracle 1z0-1104-25study guide for 20 to 30 hours because we have been professional on this career for years.
Updated: May 26, 2022
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