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CIS-CSM Score Report - ServiceNow Certified Implementation Specialist Customer Service Management Exam Reliable Test Passing Score - Royalholidayclubbed
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After the client pay successfully they could receive the mails about CIS-CSM Score Report guide questions our system sends by which you can download our test bank and use our study materials in 5-10 minutes. The mail provides the links and after the client click on them the client can log in and gain the CIS-CSM Score Report study materials to learn. For the client the time is limited and very important and our product satisfies the client’s needs to download and use our CIS-CSM Score Report practice engine immediately. You can first download Royalholidayclubbed's free exercises and answers about ServiceNow certification CIS-CSM Score Report exam as a try, then you will feel that Royalholidayclubbed give you a reassurance for passing the exam. If you choose Royalholidayclubbed to provide you with the pertinence training, you can easily pass the ServiceNow certification CIS-CSM Score Report exam. We provide the stimulation, the instances and the diagrams to explain the hard-to-understand contents of our CIS-CSM Score Report study materials.
CIS-Customer Service Management CIS-CSM Money back guaranteed and so on.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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