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CIS-CSM Sample Questions & Braindumps CIS-CSM Pdf - Servicenow CIS-CSM Test Engine Version - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM What are you waiting for?
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Oracle 1Z0-1045-24 - In this high-speed world, a waste of time is equal to a waste of money. If any problems or doubts about our Microsoft DP-420 exam torrent exist, please contact our customer service personnel online or contact us by mails and we will reply you and solve your doubts immediately. Easily being got across by exam whichever level you are, our Salesforce Platform-App-Builder simulating questions have won worldwide praise and acceptance as a result. Our customer service staff will be delighted to answer your questions on the ServiceNow CIS-EM learing engine. And with the simpilied content of our Microsoft SC-300 practice questions, you can have a wonderful study experience as well.
Updated: May 26, 2022
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