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CIS-CSM Real Question - Servicenow Valid Study ServiceNow Certified Implementation Specialist Customer Service Management Exam Questions Ppt - Royalholidayclubbed
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The software version is one of the three versions of our CIS-CSM Real Question actual exam, which is designed by the experts from our company. The functions of the software version are very special. For example, the software version can simulate the real exam environment. They would choose this difficult ServiceNow certification CIS-CSM Real Question exam to get certification and gain recognition in IT area. ServiceNow CIS-CSM Real Question is very difficult and passing rate is relatively low. We have printable PDF format that you can study our CIS-CSM Real Question training engine anywhere and anytime since it is printable.
CIS-Customer Service Management CIS-CSM Everyone has their own dreams.
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ServiceNow CIS-CSM Real Question - They can be obtained within five minutes.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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