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CIS-CSM Real Exam - Servicenow Latest ServiceNow Certified Implementation Specialist Customer Service Management Exam Mock Test - Royalholidayclubbed
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ServiceNow CIS-CSM Real Exam is very difficult and passing rate is relatively low. But enrolling in the ServiceNow certification CIS-CSM Real Exam exam is a wise choice, because in today's competitive IT industry, we should constantly upgrade ourselves. However, you can choose many ways to help you pass the exam. We also have installable Software version which is equipped with simulated real exam environment. And the APP online version of our CIS-CSM Real Exam exam dumps can support all kinds of electronic devices. You can free download part of Royalholidayclubbed's exercises and answers about ServiceNow certification CIS-CSM Real Exam exam as a try, then you will be more confident to choose our Royalholidayclubbed's products to prepare your ServiceNow certification CIS-CSM Real Exam exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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