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CIS-CSM Questions Explanations & New CIS-CSM Exam Study Guide - CIS-CSM Test Questions Fee - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM You can download any time before purchasing.
CIS-Customer Service Management CIS-CSM Questions Explanations - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Our staff made great efforts to ensure that you always get good grades in examinations. To pass the certification exam, you need to select right CIS-CSM Valid Test Cram study guide and grasp the overall knowledge points of the real exam. The test questions from our CIS-CSM Valid Test Cram dumps collection cover almost content of the exam requirement and the real exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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