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CIS-CSM Original Questions - Servicenow Latest ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Syllabus - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Adobe AD0-E727 - If you fail to pass the exam, we will give a full refund. ATLASSIAN ACP-620 - ServiceNow exam guide have to admit that the exam of gaining the ServiceNow certification is not easy for a lot of people, especial these people who have no enough time. Google Professional-Cloud-Database-Engineer - A large number of buyers pouring into our website every day can prove this. Although we come across some technical questions of our CIPS L4M6 learning guide during development process, we still never give up to developing our CIPS L4M6 practice engine to be the best in every detail. Palo Alto Networks XDR-Engineer - And you can just visit our website to know its advantages.
Updated: May 26, 2022
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