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CIS-CSM Exam Voucher - Servicenow CIS-CSM New Exam Questions Explanations - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
As long as you use Palo Alto Networks PCNSE learning materials and get a Palo Alto Networks PCNSE certificate, you will certainly be appreciated by the leaders. To get the ServiceNow HP HPE7-A06 exam certification is the goal of many IT people & Network professionals. Of course you can freely change another SAP C-S4PM-2504 exam guide to prepare for the next exam. API API-580 - Then, you need to upgrade and develop yourself. As long as you study with our Huawei H19-488_V1.0 exam questions for 20 to 30 hours, you will pass the exam for sure.
Updated: May 26, 2022
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