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CIS-CSM Exam Training - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Test Topics - Royalholidayclubbed
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Now, quickly download CIS-CSM Exam Training free demo for try. You will get 100% pass with our verified CIS-CSM Exam Training training vce. We will offer you the privilege of 365 days free update for CIS-CSM Exam Training latest exam dumps. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our CIS-CSM Exam Training learning questions, and it is their job to officiate the routines of offering help for you. All points are predominantly related with the exam ahead of you. With the CIS-CSM Exam Training training pdf, you can get the knowledge you want in the actual test, so you do not need any other study material.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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