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CIS-CSM Exam Topics & Servicenow Test CIS-CSM Pdf - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM Within a year, we provide free updates.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Please be assured that with the help of EMC NCA learning materials, you will be able to successfully pass the exam. And then, to take ServiceNow Cisco 300-410 exam can help you to express your desire. If you happen to be facing this problem, you should choose our Medical Tests AAPC-CPC real exam. After you use Royalholidayclubbed ServiceNow Microsoft GH-100 study guide, you not only can pass the exam at the first attempt, also can master the skills the exam demands. If you have problems with your installation or use on our Amazon AIF-C01 training guide, our 24 - hour online customer service will resolve your trouble in a timely manner.
Updated: May 26, 2022
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