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CIS-CSM Exam Testking - Servicenow CIS-CSM Mock Exams - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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In your every stage of review, our CIS-CSM Exam Testking practice prep will make you satisfied. Our CIS-CSM Exam Testking exam questions just focus on what is important and help you achieve your goal. With high-quality CIS-CSM Exam Testking guide materials and flexible choices of learning mode, they would bring about the convenience and easiness for you. ServiceNow certification CIS-CSM Exam Testking exam can give you a lot of change. Such as work, life would have greatly improve. Our CIS-CSM Exam Testking learning materials are just staring points for exam candidates, and you may meet several challenging tasks or exams in the future about computer knowledge, we can still offer help.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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