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CIS-CSM Exam Syllabus - CIS-CSM Valid Test Camp Free & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Our Salesforce CPQ-Specialist exam questions will help them modify the entire syllabus in a short time. We will send you the latest PRAXIS Business-Education-Content-Knowledge-5101 study dumps through your email, so please check your email then. Cloudera CDP-3002 - Don't doubt about it. We are so proud to tell you that according to the statistics from our customers’ feedback, the pass rate among our customers who prepared for the exam with our ATLASSIAN ACP-120 test guide have reached as high as 99%, which definitely ranks the top among our peers. Imagine, if you're using a Amazon SAP-C02 practice materials, always appear this or that grammar, spelling errors, such as this will not only greatly affect your mood, but also restricted your learning efficiency.
Updated: May 26, 2022
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