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CIS-CSM Exam Sample & Servicenow Test CIS-CSM King - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
IIA IIA-CIA-Part1 - The client only need to spare 1-2 hours to learn our ServiceNow Certified Implementation Specialist - Customer Service Management Exam study question each day or learn them in the weekends. SAP C-HRHFC-2411 - We just want to provide you with the best service. Huawei H20-722_V1.0 - As a matter of fact, we receive thousands of the warm feedbacks to thank us for helping them pass the exam. Royalholidayclubbed is famous for our company made these NVIDIA NCP-AIO exam questions with accountability. But our Google Associate-Cloud-Engineer study guide will offer you the most professional guidance.
Updated: May 26, 2022
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