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CIS-CSM Exam Review - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Mock Test - Royalholidayclubbed
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Our valid CIS-CSM Exam Review exam dumps will provide you with free dumps demo with accurate answers that based on the real exam. These CIS-CSM Exam Review real questions and answers contain the latest knowledge points and the requirement of the certification exam. High quality and accurate of CIS-CSM Exam Review pass guide will be 100% guarantee to clear your test and get the certification with less time and effort. There are some loopholes or systemic problems in the use of a product, which is why a lot of online products are maintained for a very late period. The CIS-CSM Exam Review test material is not exceptional also, in order to let the users to achieve the best product experience, if there is some learning platform system vulnerabilities or bugs, we will check the operation of the CIS-CSM Exam Review quiz guide in the first time, let the professional service personnel to help user to solve any problems. Updated CIS-CSM Exam Review vce dumps ensure the accuracy of learning materials and guarantee success of in your first attempt.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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