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CIS-CSM Exam Resource - Servicenow Reliable ServiceNow Certified Implementation Specialist Customer Service Management Exam Visual Cert Test - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
ISTQB CTAL-TM_001-KR - If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. No matter where you are or what you are, EMC D-PE-FN-01 practice questions promises to never use your information for commercial purposes. Oracle 1z0-1196-25 - Therefore, most of the candidates did not have so much time to prepare for the exam. Our Juniper JN0-452 study materials may become your right man. HP HP2-I77 - Our training materials have through the test of practice.
Updated: May 26, 2022
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