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CIS-CSM Exam Questions - Servicenow Reliable ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Labs - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
API API-580 - So we have tried our best to develop the three packages for you to choose. All in all, we will keep helping you until you have passed the HRCI PHR exam and got the certificate. AFP CTP - Our Royalholidayclubbed is a professional website to provide accurate exam material for a variety of IT certification exams. Our Amazon SAA-C03 learning guide allows you to study anytime, anywhere. Senior IT experts in the Royalholidayclubbed constantly developed a variety of successful programs of passing ServiceNow certification SAP C_THR97_2411 exam, so the results of their research can 100% guarantee you ServiceNow certification SAP C_THR97_2411 exam for one time.
Updated: May 26, 2022
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