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CIS-CSM Exam Practice - CIS-CSM Valid Test Materials & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Our customer service is 24 hours online and will answer your questions in the shortest possible time. Our CIS-CSM Exam Practice exam materials assure you that we will provide the best service before you pass the CIS-CSM Exam Practice exam. Royalholidayclubbed will never disappoint you. APP version can not only simulate the real test scene but also point out your mistakes and notice you to practice many times. This version of ServiceNow CIS-CSM Exam Practice exam cram materials is rather powerful. As a responsible company, we don't ignore customers after the deal, but will keep an eye on your exam situation.
CIS-Customer Service Management CIS-CSM It is enough to help you to easily pass the exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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