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CIS-CSM Exam Papers - Reliable CIS-CSM Test Guide Materials & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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We absolutely protect the interests of consumers. Training materials provided by Royalholidayclubbed are very practical, and they are absolutely right for you. We can make you have a financial windfall. Whether to pass the exam successfully, it consists not in how many materials you have seen, but in if you find the right method. Royalholidayclubbed is the right method which can help you sail through ServiceNow CIS-CSM Exam Papers certification exam. The coverage of the products of Royalholidayclubbed is very broad.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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