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CIS-CSM Exam Coverage - CIS-CSM Latest Dumps Ppt & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Now ServiceNow CIS-CSM Exam Coverage is a hot certification exam in the IT industry, and a lot of IT professionals all want to get ServiceNow CIS-CSM Exam Coverage certification. So ServiceNow certification CIS-CSM Exam Coverage exam is also a very popular IT certification exam. ServiceNow CIS-CSM Exam Coverage certificate is very helpful to your work in the IT industry, which can help promote your position and salary a lot and let your life have more security. Our CIS-CSM Exam Coverage study materials are excellent examination review products composed by senior industry experts that focuses on researching the mock examination products which simulate the real CIS-CSM Exam Coverage test environment. Experts fully considered the differences in learning methods and examination models between different majors and eventually formed a complete review system. Royalholidayclubbed senior experts have developed exercises and answers about ServiceNow certification CIS-CSM Exam Coverage exam with their knowledge and experience, which have 95% similarity with the real exam.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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