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CIS-CSM Exam Camp & Test CIS-CSM Notes & Latest Test CIS-CSM Lab Questions - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM They all have high authority in the IT area.
CIS-Customer Service Management CIS-CSM Exam Camp - ServiceNow Certified Implementation Specialist - Customer Service Management Exam If you obtain ServiceNow certificate, you will get a great help. Now many IT professionals agree that ServiceNow certification New CIS-CSM Exam Pass4Sure exam certificate is a stepping stone to the peak of the IT industry. ServiceNow certification New CIS-CSM Exam Pass4Sure exam is an exam concerned by lots of IT professionals.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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