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CIS-CSM Exam Bootcamp & CIS-CSM Test Name & CIS-CSM Latest Test Labs - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Esri EAEP2201 - We can let you spend a small amount of time and money and pass the IT certification exam at the same time. If you do not receive our Palo Alto Networks PCNSE study materials, please contact our online workers. Royalholidayclubbed has more than 10 years experience in IT certification Huawei H19-633_V2.0 exam training, including questions and answers. All popular official tests have been included in our Huawei H19-633_V2.0 study materials. GIAC GEIR - With Royalholidayclubbed, you could throw yourself into the exam preparation completely.
Updated: May 26, 2022
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