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CIS-CSM Collection File - ServiceNow Certified Implementation Specialist Customer Service Management Exam Latest Test Question - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
PMI DAVSC - We will be 100% providing you convenience and guarantee. VMware 250-602 - It will play a multiplier effect to help you pass the exam. Since ServiceNow Databricks Associate-Developer-Apache-Spark-3.5 certification is so popular and our Royalholidayclubbed can not only do our best to help you pass the exam, but also will provide you with one year free update service, so to choose Royalholidayclubbed to help you achieve your dream. AACN CCRN-Pediatric - Royalholidayclubbed can also promise if you fail to pass the exam, Royalholidayclubbed will 100% refund. In today's competitive IT industry, passing ServiceNow certification ISC CC exam has a lot of benefits.
Updated: May 26, 2022
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