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CIS-CSM Cert Guide - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Test Sims - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Oracle 1z0-1196-25 - So the choice is important. We have clear data collected from customers who chose our IIA IIA-CIA-Part1-KR practice braindumps, and the passing rate is 98-100 percent. Oracle 1Z0-1042-25 - Start your new journey, and have a successful life. To make our Google Chrome-Enterprise-Administrator simulating exam more precise, we do not mind splurge heavy money and effort to invite the most professional teams into our group. After you used Royalholidayclubbed ServiceNow SAP C-WME-2506 dumps, you still fail in SAP C-WME-2506 test and then you will get FULL REFUND.
Updated: May 26, 2022
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