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CIS-CSM Camp Sheet & ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Tips - Royalholidayclubbed
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And we keep ameliorate our CIS-CSM Camp Sheet latest material according to requirements of CIS-CSM Camp Sheet exam. Besides, we arranged our CIS-CSM Camp Sheet exam prep with clear parts of knowledge. You may wonder whether our CIS-CSM Camp Sheet real questions are suitable for your current level of knowledge about computer, as a matter of fact, our CIS-CSM Camp Sheet exam prep applies to exam candidates of different degree. Royalholidayclubbed help you to find real ServiceNow CIS-CSM Camp Sheet exam preparation process in a real environment. If you are a beginner, and if you want to improve your professional skills, Royalholidayclubbed ServiceNow CIS-CSM Camp Sheet exam braindumps will help you to achieve your desire step by step. But we keep being the leading position in contrast.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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