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CIS-CSM Braindumps Pdf & Valid CIS-CSM Exam Guide - Servicenow Reliable CIS-CSM Exam Guide - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
H3C GB0-713-ENU - Secondly, you can free download the demos to check the quality, and you will be surprised to find we have a high pass rate as 98% to 100%. We provide our candidates with valid ServiceNow CIS-EM vce dumps and the most reliable pass guide for the certification exam. Each of them has their respective feature and advantage including new information that you need to know to pass the PRAXIS Business-Education-Content-Knowledge-5101 test. Our training materials can help you learn about the knowledge points of Microsoft MS-900-KR exam collection and improve your technical problem-solving skills. SAP C-BCBAI-2502 - You will be cast in light of career acceptance and put individual ability to display.
Updated: May 26, 2022
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