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CIS-CSM Bootcamp Materials & Test CIS-CSM Name & Latest CIS-CSM Test Labs - Royalholidayclubbed
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Before you decide to buy Royalholidayclubbed of ServiceNow CIS-CSM Bootcamp Materials exam questions, you will have a free part of the questions and answers as a trial. So that you will know the quality of the Royalholidayclubbed of ServiceNow CIS-CSM Bootcamp Materials exam training materials. The ServiceNow CIS-CSM Bootcamp Materials exam of Royalholidayclubbed is the best choice for you. You can get what you want! You must believe that no matter what you do, as long as you work hard, there is no unsuccessful. And the materials we have are very cheap.
CIS-Customer Service Management CIS-CSM So the choice is important.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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