CIS-CSM Boot Camp - Servicenow New ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Syllabus - Royalholidayclubbed

 

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CIS-CSM PDF DEMO:

QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D

QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation

QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B

QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C

QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A

CompTIA CNX-001 - Cease to struggle and you cease to live. Esri EAEP2201 - You can consult online no matter what problems you encounter. HP HPE2-B09 - The fierce competition in the market among the same industry has long existed. Huawei H20-723_V1.0 - As you know, we are now facing very great competitive pressure. Oracle 1Z0-1042-25 - This kind of learning method is convenient and suitable for quick pace of life.

Updated: May 26, 2022

 

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