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CIS-CSM App Simulations & New CIS-CSM Exam Certification Cost - Test CIS-CSM Online - Royalholidayclubbed
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Our test engine is designed to make you feel CIS-CSM App Simulations exam simulation and ensure you get the accurate answers for real questions. You can instantly download the CIS-CSM App Simulations free demo in our website so you can well know the pattern of our test and the accuracy of our CIS-CSM App Simulations pass guide. It allows you to study anywhere and anytime as long as you download our CIS-CSM App Simulations practice questions. And the PDF version can be printed into paper documents and convenient for the client to take notes. The PDF version of our CIS-CSM App Simulations learning guide is convenient for reading and supports the printing of our study materials. So if you purchase our CIS-CSM App Simulations software test simulator, it supports multi-users at the same time.
CIS-Customer Service Management CIS-CSM Moreover, we have Demos as freebies.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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