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500-052 Exam Preview - Cisco Deploying Cisco Unified Contact Center Express Reliable Study Guide - Royalholidayclubbed
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500-052 PDF DEMO:
QUESTION NO: 1
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
Answer: A, D
QUESTION NO: 2
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced
Answer: E
QUESTION NO: 3
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.
)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
E. Connect
Answer: BD
QUESTION NO: 4
The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions?
(Choose three.)
A. Plot and view performance data.
B. Monitor the replication status of historical data store.
C. Monitor the Cisco Unified CCX CTI port status and take corrective action.
D. Download log files from Cisco Unified CCX nodes.
E. Check the number of active calls in the Cisco Unified CCX system.
F. Monitor the WAN link status.
Answer: A, C, D
QUESTION NO: 5
Cisco Finesse supports the use of custom call variable layouts.
How does the agent desktop determine which layout to use?
A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B. The layout is associated to the team under Team Resources.
C. The layout is associated to the CSQ definition.
D. The layout is associated to the desktop layout under Team Resources.
Answer: A
Please be assured that with the help of ISACA COBIT-Design-and-Implementation learning materials, you will be able to successfully pass the exam. And then, to take Cisco Microsoft AZ-400-KR exam can help you to express your desire. If you happen to be facing this problem, you should choose our SAP C_FIORD_2502 real exam. After you use Royalholidayclubbed Cisco Cisco 100-140-KR study guide, you not only can pass the exam at the first attempt, also can master the skills the exam demands. If you have problems with your installation or use on our SAP C-HRHFC-2411 training guide, our 24 - hour online customer service will resolve your trouble in a timely manner.
Updated: May 26, 2022
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