|
|
 |
CRT-261 Files & Salesforce Certification Preparation For Service Cloud Consultant Test Sample Questions - Royalholidayclubbed
|
|
RHC Destination Reviews
Who Is Harpy?
Need More Information?
Dear customers, if you are prepared to take the exam with the help of excellent CRT-261 Files learning materials on our website, the choice is made brilliant. Our CRT-261 Files training materials are your excellent choices, especially helpful for those who want to pass the exam without bountiful time and eager to get through it successfully. Let us take a try of our amazing CRT-261 Files exam questions and know the advantages first! You will find that you can receive our CRT-261 Files training guide in just a few minutes, almost 5 to 10 minutes. And if you have any questions, you can contact us at any time since we offer 24/7 online service for you. And we have become a popular brand in this field.
Salesforce Service Cloud Consultant CRT-261 So this certification exam is very popular now.
Salesforce Service Cloud Consultant CRT-261 Files - Certification Preparation for Service Cloud Consultant Obtaining a certificate is equivalent to having a promising future and good professional development. So that you will know the quality of the Royalholidayclubbed of Salesforce Latest Test Cram CRT-261 Materials exam training materials. The Salesforce Latest Test Cram CRT-261 Materials exam of Royalholidayclubbed is the best choice for you.
CRT-261 Files study materials are here waiting for you! With a higher status, your circle of friends will expand. You will become friends with better people.
Salesforce CRT-261 Files - So the choice is important.
By resorting to our CRT-261 Files exam materials, we can absolutely reap more than you have imagined before. We have clear data collected from customers who chose our CRT-261 Files practice braindumps, and the passing rate is 98-100 percent. So your chance of getting success will be increased greatly by our CRT-261 Files study questions. Besides, the price of our CRT-261 Files learning guide is very favourable even the students can afford it.
Start your new journey, and have a successful life. It's better to hand-lit own light than look up to someone else's glory.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
Cisco 300-425 - And we are grimly determined and confident in helping you. After you used Royalholidayclubbed Salesforce Huawei H19-308-ENU dumps, you still fail in Huawei H19-308-ENU test and then you will get FULL REFUND. Microsoft PL-600 - If you don’t receive it please contact our after-sale service timely. If you are going to take Salesforce CIPS L4M4 certification exam, it is essential to use CIPS L4M4 training materials. Our Salesforce CRT-261 study quiz are your optimum choices which contain essential know-hows for your information.
Updated: May 28, 2022
|
Copyright © 2006-2007 by RHC.
All rights
reserved. |
---------------
If you don't find what you are looking for here
to help you resolve your timeshare scam or Royal Holiday problem
please write to us at:
harpy @ royalholidayclubbed.com
www . Royal Holiday Clubbed . com
|
|