|
|
 |
CRT-261 Dumps - Salesforce New Certification Preparation For Service Cloud Consultant Test Questions Pdf - Royalholidayclubbed
|
|
RHC Destination Reviews
Who Is Harpy?
Need More Information?
As you know, many exam and tests depend on the skills as well as knowledge, our CRT-261 Dumps study materials are perfectly and exclusively devised for the exam and can satisfy your demands both. There are free demos of our CRT-261 Dumps exam questions for your reference with brief catalogue and outlines in them. You can free download the demos of our CRT-261 Dumps learning prep on the website to check the content and displays easily by just clicking on them. Royalholidayclubbed exam questions have good quality and good service. As long as you choose Royalholidayclubbed, Royalholidayclubbed will be able to help you pass the exam, and allow you to achieve a high level of efficiency in a short time. We understand your itching desire of the exam.
Actually, CRT-261 Dumps exam really make you anxious.
After our unremitting efforts, CRT-261 - Certification Preparation for Service Cloud Consultant Dumps learning guide comes in everybody's expectation. Every version of Practice CRT-261 Exam study materials that we provide to you has its own advantage: the PDF version has no equipment limited, which can be read anywhere; the online version can use on any electronic equipment there is network available; the software version can simulate the real Practice CRT-261 Exam exam environment to let you have more real feeling to Practice CRT-261 Exam real exam, besides the software version can be available installed on unlimited number devices.
By passing the exams multiple times on practice test software, you will be able to pass the real CRT-261 Dumps test in the first attempt. With our CRT-261 Dumps practice test software, you can simply assess yourself by going through the CRT-261 Dumps practice tests. We highly recommend going through the CRT-261 Dumps answers multiple times so you can assess your preparation for the CRT-261 Dumps exam.
Salesforce CRT-261 Dumps - This version is software.
We guarantee that after purchasing our CRT-261 Dumps exam torrent, we will deliver the product to you as soon as possible within ten minutes. So you don’t need to wait for a long time and worry about the delivery time or any delay. We will transfer our Certification Preparation for Service Cloud Consultant prep torrent to you online immediately, and this service is also the reason why our CRT-261 Dumps test braindumps can win people’s heart and mind. Therefore, you are able to get hang of the essential points in a shorter time compared to those who are not willing to use our CRT-261 Dumps exam torrent.
The most important is that our test engine enables you practice CRT-261 Dumps exam pdf on the exact pattern of the actual exam. Our IT professionals have made their best efforts to offer you the latest CRT-261 Dumps study guide in a smart way for the certification exam preparation.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Passing a PRAXIS Business-Education-Content-Knowledge-5101 exam to get a certificate will help you to look for a better job and get a higher salary. Our experts written the accurate Palo Alto Networks XDR-Engineer test answers for exam preparation and created the study guideline for our candidates. The second is expressed in content, which are the proficiency and efficiency of SAP C-WME-2506 study guide. The simulated and interactive learning environment of our Cisco 200-301-KR practice engine will greatly arouse your learning interests. Huawei H19-308-ENU - And they are the masterpieces of processional expertise these area with reasonable prices.
Updated: May 28, 2022
|
Copyright © 2006-2007 by RHC.
All rights
reserved. |
---------------
If you don't find what you are looking for here
to help you resolve your timeshare scam or Royal Holiday problem
please write to us at:
harpy @ royalholidayclubbed.com
www . Royal Holiday Clubbed . com
|
|