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CIS-CSM Vce - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Test Questions And Answers - Royalholidayclubbed
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Sometimes a small step is possible to be a big step in life. CIS-CSM Vce exam seems just a small exam, but to get the CIS-CSM Vce certification exam is to be reckoned in your career. Such an international certification is recognition of your IT skills. Because many users are first taking part in the exams, so for the exam and test time distribution of the above lack certain experience, and thus prone to the confusion in the examination place, time to grasp, eventually led to not finish the exam totally. In order to avoid the occurrence of this phenomenon, the ServiceNow Certified Implementation Specialist - Customer Service Management Exam study question have corresponding products to each exam simulation test environment, users log on to their account on the platform, at the same time to choose what they want to attend the exam simulation questions, the CIS-CSM Vce exam questions are automatically for the user presents the same as the actual test environment simulation test system, the software built-in timer function can help users better control over time, so as to achieve the systematic, keep up, as well as to improve the user's speed to solve the problem from the side with our CIS-CSM Vce test guide. We provide the CIS-CSM Vce test engine with self-assessment features for enhanced progress.
CIS-Customer Service Management CIS-CSM We provide one-year customer service; 4.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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